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Plover Smart Oral Tracker
Plover Smart Oral Tracker
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+
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฿120

$

Plover Cover
Plover Cover
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฿10

$

Plover Cap
Cap 7mm
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฿10

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100.00
100.00
Frequently Asked Questions

Getting started with Plover

How Do I Use Plover?

To begin with Plover, acquire the Plover Intraoral Camera and connect it to an Android smartphone or a computer.  To help you get started and make the most out of your experience, we've prepared some handy guides for you:

How to Scan with Plover
PDF
Guided Scan Tutorial
PDF

Is the Plover Camera Necessary to Use the App?

Yes, the Plover Camera is essential for scanning your teeth. Our AI utilizes these scans to analyze your dental health and generate reports.

Who Should Use Plover?

Plover is designed for everyone. Understanding and improving your oral health is vital, and Plover empowers you to do just that.

How Can I Obtain Plover?

Plover can be purchased directly from our website. Follow the provided link for purchase details. Additionally, an Android app is available for smartphone users, and PC users can access Plover via a web browser.

Compatibility and Technical Support

What Operating Systems Are Compatible with Plover?

Plover is compatible with Android™ versions 7.1 and above, as well as PC and MAC computers.

Can I Use My iPhone with Plover?

Currently, there is no iOS app available. However, you can use Plover through a computer.

How Do I Register for an Account?

Registration can be completed through our Android app or via a web browser. For app users, download the app from the Play Store, click "Get Started," and follow the instructions. For web users, visit our website, click "Create an Account," and follow the registration process.

Must My Registered Name Be Real?

Yes, it's important to use your real name when registering for an account.

Account Management

How Can I Delete My Account?

To delete your account, please send an email to contact@plover.life with the subject "[Request to Delete Account]." Include your username, email, and reason for deletion. Note that this action is irreversible, and you will lose all data associated with the account.

I Haven't Received the Email with the Activation Code.

If you don't receive the verification email within 20 minutes, check your Spam or Junk folder, refresh your browser, ensure your email address is correct, and avoid using role or group email addresses. For further assistance, contact our support team.

Troubleshooting Errors and Login Issues

If you encounter an error or cannot log in, ensure your device's OS and the app are up to date. Try restarting your device, reinstalling the app, or logging in again. For unresolved issues, contact our customer support with your account information and device details.

Changing Account Information

To modify your personal or family member's information, access the settings in your account. For email changes, contact us at contact@plover.life for assistance.

Notification Issues

If you're not receiving notifications, check your app's notification settings and ensure they are enabled. For persistent issues, contact our customer support.

Orders and Shipping

Canceling an Order

To cancel an order, respond to your order confirmation email as soon as possible. While we strive to accommodate cancellation requests, we cannot guarantee cancellation once an order is processed for shipment.

Tracking Your Order

Order status and tracking information can be accessed through your Plover profile's "Order History" tab or via the tracking number in your shipping confirmation email.

Addressing Delivery Issues

If your tracking indicates delivery but you haven't received your package, it may arrive within 24 hours. Contact our support team for assistance with shipping issues within 30 days of shipment.

Customs and VAT Charges

Orders may be subject to customs and VAT charges, which are beyond our control. We recommend checking local regulations for any potential charges.

Damaged Orders

For items received damaged, contact our support team within 30 days of delivery for assistance.

Contacting Plover

Customer Experience Support

For assistance, our Customer Experience team is available via online chat and email. Contact us at contact@plover.life, and we'll respond within 3-5 business days.

Partnership Requests

For partnership inquiries, email us at business@plover.life. Please note that due to the high volume of inquiries, we may not respond to all emails.